Regulamin sklepu

§ 1. Definitions

1. Terms and Conditions – these Terms and Conditions, specifying the rules for concluding distance sales contracts via the Online Store, the rules for performance of such contracts, the rights and obligations of the parties to a distance sales contract, and the complaint handling procedure. With regard to services provided electronically, these Terms and Conditions also constitute the terms and conditions referred to in Article 8 of the Act on the Provision of Electronic Services.
2. Customer – a natural person having full legal capacity, a legal person, or an organisational unit without legal personality to which the law grants legal capacity, who concludes a distance sales contract with the Seller.
3. Consumer – a natural person entering into a legal transaction with a trader that is not directly related to that person’s business or professional activity.
4. Sole trader with consumer rights – a natural person concluding a distance sales contract directly related to their business activity, where the content of that contract indicates that it is not of a professional nature for that person, resulting in particular from the subject of the business activity performed by that person, as disclosed pursuant to the provisions on the Central Registration and Information on Business Activity (CEIDG).
5. Entrepreneur – a natural person, a legal person, or an organisational unit without legal personality to which the law grants legal capacity, conducting business or professional activity in its own name.
6. Seller:
   AMYWEAR JAROSŁAW KOŁODZIEJSKI,
   tel. +48 511 435 101,
   bok@piubiu.pl,
   NIP 5342422451,
   REGON 142963300.
7. Registered office address of the Seller:
   KOLBERGA 12,
   05-805 OTRĘBUSY.
8. Address for returns and complaints – ul. Nowy Świat 59, 00-042 Warsaw, Poland.
9. Online Store – an online service operated by the Seller, available at: https://piubiu.de, through which the Customer may obtain information about the Product and its availability and purchase the Product or order a service.
10. Distance sales contract – a contract for the sale of a Product / a contract for the supply of a Digital Service or Digital Content (if applicable), concluded via the Online Store.
11. Product – a movable item that the Customer may purchase in the Online Store.
12. Digital service – a service enabling the Consumer to:
    – create, process, store or access data in digital form;
    – share data in digital form that has been submitted or created by the Consumer or other users of that service;
    – use other forms of interaction by means of data.
13. Digital content – data created and supplied in digital form.
14. Privacy and Cookie Policy of the Online Store – a document specifying the detailed rules for the processing of personal data and the use of cookies. The Privacy and Cookie Policy constitutes Appendix No. 3 to the Terms and Conditions and is available at https://piubiu.de/eng-privacy-and-cookie-notice.html.
15. Durable medium – means any material or tool enabling the Customer or the Seller to store information addressed personally to them in a manner allowing access to that information in the future for a period appropriate to the purposes for which the information is used, and enabling the unchanged reproduction of the stored information, in particular electronic mail.
16. Electronic order form – an electronic ordering procedure made available by the Seller to the Customer.
17. Electronic return form – an electronic return procedure made available by the Seller to the Customer; available at https://piubiu.de/returns-open.php.
18. Electronic complaint form – an electronic complaint submission procedure made available by the Seller to the Customer; available at https://piubiu.de/rma-open.php.
19. Placing an order – approval of the order by the Customer by clicking the “” button, treated as the Customer’s binding declaration of intent to conclude a distance sales contract with the Seller.
20. Account – a set of data stored in the Online Store and in the Seller’s ICT system concerning a given Customer and the orders placed by them and distance sales contracts concluded by them, enabling the Customer to place orders and, at the appropriate time, cancel or edit them, as well as to conclude distance sales contracts.
21. Order service review or Product review – subjective statements and ratings awarded in the form of stars from 1 to 5.
22. Subscription order – an order created automatically under a Subscription.
23. Subscription – an electronic service enabling the automatic creation of Subscription orders for specified Products, in accordance with the frequency selected by the Customer, without the need to place separate orders until the Subscription ends.
24. Recurring payments – payments processed under the IdoPay payment service provided by the Operator and carried out automatically in specific cycles, used to pay for Subscription orders on the basis of consent granted by the Customer when starting the Subscription (standing order of the Cardholder).
25. Operator – IdoPayments sp. z o.o. with its registered office at al. Piastów 30, 71-064 Szczecin, entered in the register of entrepreneurs kept by the District Court Szczecin-Centrum in Szczecin, 13th Commercial Division of the National Court Register under No. 0000859711, NIP: 8522666251, REGON: 387039893, share capital: PLN 800,000.00, service address: al. Piastów 30, 71-064 Szczecin, also referred to as “IdoPayments”, being a domestic payment institution within the meaning of Article 2(16) of the Act of 19 August 2011 on Payment Services (Journal of Laws 2020, item 794 as amended) [hereinafter: “APS”].
26. Card – a payment card issued under the Visa or Visa International or Mastercard International schemes, permitted under the rules of those schemes to carry out card-not-present transactions.
27. Quick purchase methods – purchases made using Google Pay, Apple Pay or Express Checkout functionality, enabling purchases to be completed with one click on the product card.
28. Sales document – a fiscal receipt, VAT invoice or electronic fiscal document (e-receipt or e-invoice) in PDF format, delivered to the Customer’s e-mail address.

§ 2. General provisions

1. The types and scope of services provided electronically include:
   a) concluding online sales contracts – with respect to Products sold in the Online Store,
   b) rules for registration and use of the Account within the Online Store,
   c) adding reviews, comments and ratings – the Customer may add a review or comment to their order,
   d) sending e-mail messages in which the Seller confirms receipt of the order, possible receipt of payment, and acceptance of the order for processing.
2. Use of the Online Store is possible provided that the ICT system used by the Customer meets the following minimum technical requirements:
   a) an up-to-date version of an internet browser, e.g.:
   – Firefox,
   – Chrome,
   – Microsoft Edge,
   b) any software for viewing PDF files.
3. Content published on the Online Store’s website, including Product descriptions and prices, constitutes an invitation to conclude a contract within the meaning of Article 71 of the Civil Code.
4. The Seller makes these Terms and Conditions together with the Appendices available via a link placed on the homepage before, during and after concluding a distance sales contract. The Customer may download and print them.
5. In order to ensure the security of communication and data transmission in connection with the services provided, the Online Store applies technical and organisational measures appropriate to the level of security of the services provided, in particular measures aimed at preventing unauthorised persons from obtaining and modifying personal data transmitted over the Internet.

§ 3. Orders

1. Placing an order in the Online Store may be done via the Account or by selecting the option of purchase without registration, in which case an internal (technical) account is created, enabling the Seller to store data related to the order, on the basis of which the Customer may create an Account. The internal account is maintained until the data is deleted from the system, the Account is blocked, or the personal data retention period specified by law expires.
2. A purchase is made by completing the Electronic order form available on the Online Store’s website or by selecting quick purchase methods. In the case of the Electronic order form, the selection of Products is made by adding them to the shopping cart. The Electronic order form specifies, inter alia, which Products, at what price and in what quantities the Customer wishes to order for the selected delivery location. The Customer takes appropriate technical steps based on the displayed messages.
3. After the Customer has provided all required data, an order summary will be displayed. The order summary will include information regarding:
   a) the Seller’s identification data,
   b) the subject of the order,
   c) the unit and total price of the ordered Products, including delivery costs and other costs, if any,
   d) the selected payment method,
   e) the selected delivery method,
   f) the delivery time and cost.
4. If the subject of the contract is the supply of Digital Content or Digital Services not recorded on a tangible medium or services provided electronically or at a distance, the Consumer, in an additional checkbox required to place the order and located on the Electronic order form, expresses the following consent:
   “I consent to the supply of digital content not recorded on a tangible medium or to the commencement of service provision before the expiry of 14 days from the date of conclusion of the contract and acknowledge the loss of the right to withdraw from the contract.”
   The Seller confirms receipt of this consent by e-mail.
5. In order to place an Order, it is necessary to:
   a) provide the personal data marked as mandatory in the Electronic order form,
   b) accept the Terms and Conditions,
   c) submit the order by clicking the “” button.
6. Submission of the Electronic order form by the Customer constitutes a binding declaration of intent to conclude a distance sales contract in accordance with these Terms and Conditions.
7. The distance sales contract is deemed concluded upon acceptance of the Electronic order form by the Seller, which is confirmed by displaying a message confirming acceptance of the order and providing its number.

§ 4. Payment

1. The Online Store offers the possibility to make payments in the form of:
   a) prepayments,
   b) cash on delivery (payment to the account after delivery).
   The option of deferred payment is available only in situations individually agreed with the Seller.
2. Payments for the Product may be made using the method selected at the stage of placing the order via the Electronic order form.
3. The currently available prepayment methods in the Online Store are available at: https://piubiu.de/eng-payments.html.
4. After the purchase process has been completed, the Seller issues the appropriate Sales document.

§ 5. Delivery

1. In the Electronic order form, the Customer selects the delivery method by indicating the chosen option.
2. If the Customer fails to collect the Product, resulting in the Product being returned to the Seller, the Seller may withdraw from the sales contract after first requesting the Customer, via e-mail provided during the purchase process, to perform the contract. Withdrawal from the contract shall be effected by submitting a declaration to the Customer in the form of an e-mail message.
3. In the situation referred to in point 2, the Seller is obliged to immediately refund the Customer the payment received for the purchased Product.
4. The currently available delivery methods in the Online Store are available at: https://piubiu.de/eng-delivery.html.

§ 6. Withdrawal from the contract – electronic return form

1. A Consumer who has concluded a distance sales contract may withdraw from it within 30 days without giving any reason. In the event of withdrawal from a distance sales contract, the contract shall be deemed not concluded.
2. The right of withdrawal on the terms set out in §§ 6 and 7 of these Terms and Conditions also applies to a Sole trader with consumer rights. Wherever §§ 6 and 7 refer to a Consumer, this shall also mean a Sole trader with consumer rights.
3. In the event of withdrawal from the contract, the Consumer shall bear only the direct costs of returning the Product.
4. The Consumer’s declaration must clearly express their intention to withdraw from the contract. In particular, the Consumer may:
   a) use the electronic return form available on the Online Store’s website: https://piubiu.de/returns-open.php,
   b) withdraw from the contract using the withdrawal form constituting Appendix No. 2 by sending it to the address for returns and complaints.
5. The Seller shall immediately confirm, on a Durable medium, receipt of the withdrawal declaration submitted in the manner indicated in point 4(a) and (b).
6. To meet the withdrawal deadline, it is sufficient to send the declaration before its expiry.
7. The withdrawal period shall begin:
   a) for contracts under which the Seller delivers the Product and is obliged to transfer ownership – from the moment the Consumer or a third party indicated by them, other than the carrier, takes possession of the Product, and in the case of a contract which:
   – covers multiple Products delivered separately, in batches or in parts – from the moment the last Product, batch or part is taken into possession;
   – involves regular delivery of Products for a fixed period – from the moment the first Product is taken into possession;
   b) for other contracts – from the date of conclusion of the contract.
8. The withdrawal form (Appendix No. 2 to these Terms and Conditions) and information concerning the exercise of the right of withdrawal (Appendix No. 1) are provided in electronic form.
9. In the event of withdrawal from a contract for the supply of Digital Content or a Digital Service, the Seller may prevent the Consumer from further use of the Digital Content or Digital Service, in particular by preventing access to it.
10. In the event of withdrawal from a contract for the supply of Digital Content or a Digital Service, the Consumer is obliged to cease using such Digital Content or Digital Service and to refrain from making it available to third parties.
11. The right of withdrawal from a distance sales contract does not apply to contracts specified in Article 38 of the Act of 30 May 2014 on Consumer Rights, including contracts:
    a) for the provision of services for which the Consumer is obliged to pay the price, if the Seller has fully performed the service with the Consumer’s express and prior consent, having informed the Consumer before performance that they would lose the right of withdrawal once the service has been performed;
    b) in which the price or remuneration depends on fluctuations in the financial market beyond the trader’s control, which may occur before the withdrawal period expires;
    c) the subject of which is a non-prefabricated Product, manufactured according to the Consumer’s specifications or serving to meet their individual needs;
    d) the subject of which is a Product delivered in sealed packaging which cannot be returned after opening for health protection or hygiene reasons, if the packaging has been opened after delivery;
    e) the subject of which are sound or visual recordings or computer software delivered in sealed packaging, if the packaging has been opened after delivery;
    f) for the supply of Digital Content not supplied on a tangible medium, for which the Consumer is obliged to pay the price, if the Seller has commenced performance with the Consumer’s express and prior consent and acknowledgement of the loss of the right of withdrawal;
    g) the subject of which is a Product that is liable to deteriorate rapidly or has a short shelf life, or Products which, after delivery, due to their nature, become inseparably mixed with other items;
    h) for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts;
    i) concluded by way of a public auction;
    j) for the provision of accommodation services other than for residential purposes, transport of goods, car rental, catering, leisure, entertainment, sporting or cultural events, if the contract specifies a specific date or period of performance;
    k) the subject of which are alcoholic beverages, the price of which was agreed at the time of conclusion of the sales contract, the delivery of which may only take place after 30 days and whose value depends on market fluctuations beyond the trader’s control.

§ 7. Effects of withdrawal from the contract

1. The Seller shall refund the Consumer all payments made, including delivery costs corresponding to the cheapest delivery method offered by the Seller, within 14 days of receiving the declaration of withdrawal from the sales contract.
2. The refund shall be made using the same payment method used by the Consumer.
3. If the Consumer uses the Electronic return form to exercise the right of withdrawal, the refund shall be made using the selected method and to the bank account indicated by the Consumer.
4. If the Seller has not offered to collect the Product from the Consumer, the Seller may withhold the refund until the Product is returned or the Consumer provides proof of having sent it back, whichever occurs first.
5. The Seller may offer to collect the Product from the Consumer. If the Seller does not make such an offer, the Consumer shall return the Product to the Seller (or a person authorised by the Seller) immediately, but no later than 14 days from the date of withdrawal. To meet the deadline, it is sufficient to send the Product before its expiry. The returned Product should be sent to the address for returns and complaints. For the purpose of returning the Product, the Consumer may use services provided via the Smile.pl platform, if such an option is available in the Electronic return form.
6. The Consumer is responsible for any reduction in the value of the Product resulting from use beyond what is necessary to establish its nature, characteristics and functioning.
7. The Consumer may not withdraw from the contract if the Digital Content or Digital Service is supplied in exchange for payment and the lack of conformity with the contract is insignificant.
8. The Seller may request the return of the tangible medium on which the Digital Content was supplied within 14 days of receiving the Consumer’s declaration of withdrawal. The Consumer shall return the medium immediately and at the Seller’s expense.
9. The Seller is obliged to refund the price only in the part corresponding to the Digital Content or Digital Service that is non-compliant with the contract and the Digital Content or Digital Service whose obligation to supply ceased as a result of withdrawal.

8. Complaints (Products, Digital Content and Digital Services)

1. The Customer may submit a complaint regarding a Product, Digital Content or Digital Service:
   a) via the Electronic complaint form available at: https://piubiu.pl/rma-open.php,
   b) by e-mail to: bok@piubiu.pl,
   c) in writing to the address for returns and complaints.
2. In the complaint submission, the Customer should describe the objections and indicate their request and, if possible, attach documentation (e.g. photographs) and proof of purchase.
3. The Seller shall respond to the complaint within 14 days from the date of its receipt. The response shall be provided to the Customer in writing or on a Durable medium.

A. Consumer and Sole trader with consumer rights

4. The Seller shall be liable to the Consumer and the Sole trader with consumer rights for the lack of conformity of the Product with the distance sales contract on the principles resulting from the Act on Consumer Rights.
5. The Seller shall be liable for the lack of conformity of the Product with the contract existing at the time of delivery and revealed within 2 years from that moment, unless the Product’s expiry date is longer.
6. In the event of lack of conformity of the Product with the contract, the Consumer / Sole trader with consumer rights may request that the Product be brought into conformity with the contract by repair or replacement, and in cases provided for by law – submit a declaration of price reduction or withdrawal from the contract.
7. The Seller shall perform the repair or replacement within a reasonable time and without excessive inconvenience to the Customer and shall bear the costs of bringing the Product into conformity with the contract.
8. The Consumer / Sole trader with consumer rights shall make the Product subject to repair or replacement available to the Seller. The Seller shall collect the Product at its own expense.

B. Entrepreneur (other B2B Customers)

9. With respect to Customers who are neither Consumers nor Sole traders with consumer rights, the Seller shall be liable on the terms specified in the Civil Code, unless mandatory provisions of law provide otherwise.

C. Digital Content and Digital Services

10. The supply of Digital Content and Digital Services and liability for their lack of conformity with the contract towards the Consumer and the Sole trader with consumer rights shall be governed by the Act on Consumer Rights.
11. The Seller shall bring the Digital Content or Digital Service into conformity with the contract within 21 days from the moment of being informed of the lack of conformity, without excessive inconvenience to the Consumer, taking into account the nature and purpose for which they are used.

§ 9. Reviews

1. A review concerning order handling or a Product review may be submitted during a visit to the Online Store by clicking the interface placed next to the Product or by clicking the link included in an e-mail message. Submitting a review is voluntary and free of charge. Within one order, the Customer may submit only one such review.
2. As part of the review, the Customer may grant a rating in the form of stars from 1 to 5 and add a written statement limited to 65,535 characters.
3. Ratings are stored and publicly displayed on the Online Store’s website, as well as on the websites https://zaufaneopinie.smile.pl and https://trustedreviews.smile.pl.
4. The Seller verifies reviews using the e-mail address used in the purchase process of the given Product. A review submitted by a person using the e-mail address used during the purchase process is marked on the Online Store’s website as a “verified purchase review”. Any other review is marked as an “unverified purchase review”.
5. The Seller may publish reviews concerning a given Product from its other online stores.
6. The Seller does not modify reviews with regard to their content or assigned star ratings.
7. The Customer bears sole and full responsibility for the content of statements made as part of a review. The Seller is entitled to remove reviews on the principles resulting from applicable law and these Terms and Conditions.
8. It is prohibited to publish content that is false, misleading, vulgar, aggressive, offensive or clearly contrary to good morals. It is also prohibited to publish unlawful content, content infringing the rights of third parties or constituting an act of unfair competition.
9. The Customer undertakes not to publish content containing links to external websites of a promotional or advertising nature or containing personal data of third parties.
10. At the express request of the Customer, the content of a review may be hidden from other users of the Online Store, but the star rating granted shall be included in the overall rating of the Store and the Product.

§ 10. Intellectual property

1. The Customer declares that they are not entitled to any rights, including copyright or related rights, to the ratings and statements posted by them, apart from the right to use the Online Store in the manner specified in these Terms and Conditions. The Customer is not entitled to record, reproduce, distribute, make available, publish or disseminate content, unless such entitlement results from legal provisions or these Terms and Conditions.
2. The Customer is not entitled to interfere in any content, in particular is not entitled to interfere with the content, structure, form, graphics, operation mechanism or other elements of the Online Store.
3. By posting reviews in the Online Store that constitute works within the meaning of the Act of 4 February 1994 on Copyright and Related Rights, the Customer grants the Seller a non-exclusive, free of charge, unlimited in time and territory licence to use such works, together with the right to grant sublicences, including public access in such a way that anyone may access them at a place and time of their choosing (Internet). The licence is granted for all fields of exploitation known at the time of granting, in particular:
   a) fixation and reproduction of the work by any technique, including printing, reprographic, magnetic recording, digital techniques, on any audiovisual or visual medium, including audiovisual discs, CDs, computer disks, multimedia networks, including online networks and related online services, as well as reproduction, fixation and use on the Internet, in advertising, reproduction of electronic records in computer memory and in internal and external networks;
   b) use of the whole or parts of the work or any elements thereof, with the possibility of modifications resulting from the nature of a given internet medium – in all publications, in particular online and digital, bulletins and information materials, independently or in combination with other works or fragments of works; use in whole or in part for promotional and advertising purposes, including audiovisual, audio and media advertising;
   c) circulation of the original or copies on which the work has been fixed – placing on the market, lending, renting;
   d) dissemination of the work in a manner other than specified above – public performance, exhibition, display, playback, broadcasting and rebroadcasting, as well as making the work publicly available so that anyone may access it at a place and time of their choosing;
   e) use of works for promotional and marketing purposes.
4. Deletion of the Account by the Customer or deletion of a review pursuant to § 9 point 8 does not affect the validity of the above licence.

§ 11. Rules of sale under the subscription model

1. The electronic service in the form of a Subscription may be provided by the Seller to the Customer.
2. Use of the Subscription enables cyclic delivery of selected Products at intervals specified by the Customer, without the need to place further orders until the Subscription ends. Payment for the Subscription is made exclusively using the Recurring payments mechanism and only via one Card.
3. Unlinking the Card from the Subscription results in termination of the Subscription.
4. Transactions under Recurring payments shall be carried out only after prior registration of the Cardholder in the Operator’s service (or an entity through which the Operator processes transactions). Registration aims to verify that the Customer ordering Recurring payments is the authorised Cardholder. Before registering the Card on the transaction page, the Customer is obliged to grant consent for regular charges by activating the Recurring payments service. The consent is stored in the Operator’s system.
5. The Customer creates a Subscription by selecting this form of purchase in the Electronic order form. Confirmation of Subscription creation is sent immediately to the Customer’s e-mail address provided when placing the first Subscription order.
6. The Customer manages the Subscription via the Account using available options.
7. The Subscription is concluded for an indefinite period.
8. The Seller sends the Customer an e-mail message informing about the creation of a Subscription order, including its subject, quantity, price, delivery date and the planned date of charging the Card – no later than 3 days before charging the Card.
9. The Customer may terminate the Subscription at any time. Termination of the Subscription by the Customer is equivalent to withdrawal of consent for further charges under Recurring payments. In such a case, no further Subscription order shall be created:
   a) termination occurs by selecting the “Terminate subscription” option in the Subscription settings available after logging into the Account;
   b) the Customer may also terminate the Subscription by contacting customer service via e-mail at bok@piubiu.pl.
10. The Seller may decide to discontinue offering the Subscription.
11. Changes to the Subscription, including changes to the Subscription price, are introduced only with the Customer’s prior and explicit consent.
12. If an attempt to charge the Card fails, the Customer shall be informed by e-mail about the inability to collect payment. Possible reasons include lack of funds on the Card, Card expiry or technical issues.
13. Failure to collect funds from the Card results in cancellation of the Subscription order.
14. A Subscription order shall be fulfilled only after successful collection of funds from the Card.

§ 12. Price reduction information (Omnibus Directive)

1. When informing about a reduction in the price of a Product, the Seller – in addition to the promotional price – also displays the lowest price of that Product that applied during the 30 days prior to the introduction of the price reduction.
2. If a Product has been offered for sale for less than 30 days, the Seller displays the lowest price that applied from the date the Product was first offered for sale until the date the price reduction was introduced.
3. The provisions of points 1–2 shall be applied in accordance with applicable legal regulations.

§ 13. Final provisions

1. These Terms and Conditions shall apply from the date of their publication in the Online Store.
2. In the event that any provision of these Terms and Conditions is amended or invalidated by a decision of a competent authority or court, the remaining provisions shall remain in force and binding on the Seller and the Customer.
3. The Seller reserves the right to amend these Terms and Conditions. All contracts concluded before the effective date of the new Terms and Conditions shall be performed on the basis of the Terms and Conditions in force on the date of conclusion of the contract.
4. Polish law shall apply to the settlement of any disputes related to these Terms and Conditions. Such disputes shall be resolved by the court of general jurisdiction having local jurisdiction. A Customer who is a Consumer may also use out-of-court methods of complaint handling and claim enforcement. Information on such methods is available on the website of the Office of Competition and Consumer Protection at www.uokik.gov.pl. Participation in such proceedings is voluntary and requires the consent of both parties.

§ 14. Appendix No. 1 – Information on the right of withdrawal

1. The right of withdrawal on the terms described below applies to the Consumer and the Sole trader with consumer rights.
2. You have the right to withdraw from this contract within 30 days without giving any reason. The withdrawal period shall expire after 30 days:
   a) in the case of a sales contract – from the day on which you acquire physical possession of the goods or on which a third party indicated by you, other than the carrier, acquires physical possession of the goods;
   b) in the case of a contract involving multiple goods delivered separately – from the day on which you acquire physical possession of the last good or on which a third party indicated by you acquires physical possession of the last good;
   c) in the case of a contract for delivery of goods in lots or pieces – from the day on which you acquire physical possession of the last lot or piece;
   d) in the case of contracts for regular delivery of goods over a defined period – from the day on which you acquire physical possession of the first good;
   e) in the case of contracts for the supply of services or digital content not supplied on a tangible medium – from the day of conclusion of the contract.
3. To exercise the right of withdrawal, you must inform us, i.e. AMYWEAR JAROSŁAW KOŁODZIEJSKI, ul. Nowy Świat 59, 00-042 Warsaw, Poland, tel. +48 511 435 101, e-mail: bok@piubiu.pl, of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail).
4. You may use the model withdrawal form, but this is not obligatory.
5. You may also complete the Electronic return form available at: https://piubiu.de/returns-open.php. If you use this option, we will immediately send you confirmation of receipt of your withdrawal on a Durable medium.
6. To meet the withdrawal deadline, it is sufficient to send your withdrawal information before the withdrawal period expires.
7. In the event of withdrawal from this contract, we shall reimburse all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without undue delay and in any event no later than 14 days from the day on which we are informed of your decision to withdraw.
8. We shall make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
9. In the case of contracts for the sale of goods where we have not offered to collect the goods in the event of withdrawal, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever occurs first.
10. Please send back the goods to: ul. Nowy Świat 59, 00-042 Warsaw, Poland, without undue delay and in any event no later than 14 days from the day on which you informed us of your withdrawal. The deadline is met if you send back the goods before the period of 14 days has expired. You shall bear the direct cost of returning the goods.
11. Due to the weight and dimensions of the goods, returning them in the event of withdrawal may involve higher costs than standard postal delivery. If courier services are used, pallet shipment may be required, which is more expensive than standard postal delivery.

§ 15. Appendix No. 2 – Model withdrawal form